With the WhatsApp Business App, the initiative always lies with the customer. In addition, it is also possible for an organization to link its opening hours, use automatic replies, create a product catalog and add labels to conversations. An advantage of the WhatsApp Business App over the regular WhatsApp App is the fact that the business number can be verified by Meta. The WhatsApp Business App can be installed on a mobile phone and can be used by one person at a time. Are you not sure how it differs from the WhatsApp Business App? You'll find all differences below. Trengo offers you the possibility to connect your number to the WhatsApp Business API. The 24 hours will start counting from the moment the customer answers your WhatsApp Template. Starting a conversation yourself is also possible with the use of WhatsApp Templates. Within these 24 hours, a normal conversation can be conducted in WhatsApp in which both parties can respond to each other.ĭoes that mean that you can not contact the customer when this 24-hour session is over? Definitely not! You can restart the conversation using a WhatsApp Template (or SMS), in case you are not able to respond within 24 hours. The 24-hour session means that as soon as a customer sends a WhatsApp message to your company, you can respond within 24 hours since the last message was received. This has been set up by WhatsApp itself to support fast resolution times for your customers, and to protect consumers from receiving spam messages. One of the most important things to keep in mind is the 24-hour session while using the WhatsApp Business API. Talk about teamwork and efficiently making sure that all of your incoming messages are being answered! 24 hour session With WhatsApp, your customers can always take the initiative and send you a message.Īs soon as this message comes in via WhatsApp in Trengo, it can be picked up in Trengo by anyone on your team. WhatsApp is an excellent communication channel for customer service to easily answer messages from your customers. Get started with efficient customer communication via WhatsApp and connect your number to the WhatsApp Business API today! Why choose WhatsApp Business API? More information on WhatsApp Business API costs can be found here. Messages sent outside the 24-hour session, in the form of Templates, are cheaper than local SMS costs. There are no additional costs to send and receive messages within a 24-hour session. This means that you can integrate WhatsApp directly via Trengo. Trengo is an official Whatsapp Business Solution Partner.
0 kommentar(er)
